How to find help and reach our team
Use the help button to search articles or ask our AI, or email our team for direct support during office hours.
Updated
Spotting answers on the spot
Every page has a help button. Tap it to search through our full catalogue of articles, put a question to our AI guide, or lodge a direct request with the team. When you're logged in, the assistant reads your account—your listings, orders, invoices, claims and notices—to show you exactly what's happening and why. It's a keen observer but a cautious one: it cannot alter anything in your account and will never ask you for passwords or card numbers.
Connecting with the team
File a request via the help button or visit /contact to speak with a person. You'll receive a ticket number through email, and we'll respond by email as well; simply reply to that message if you need to add more. You can also write directly to launch@zinndigital.com. We're here during Mon-Fri 08:00-20:00 UTC.
Who's behind the map
Discovera Launch is run by Zinn Digital® Ltd, registered in the United Kingdom.
Questions people ask
- Can the AI look at my account details?
- Yes, when you're signed in, the assistant can see your listings, orders, invoices, claims and notices to explain what's happening. It cannot edit anything or ask for passwords.
- How do I reach a real person?
- Use the help button on any page or go to /contact. You'll get a ticket number by email and we'll reply by email too. Office hours are Mon-Fri 08:00-20:00 UTC.
- What's another way to contact you?
- Email launch@zinndigital.com during Mon-Fri 08:00-20:00 UTC.