Field entry · Consultants & advisors
Spotted: a Madrid consultant who advises on customer-facing work, then builds it too
Ahrefs Domain Rating surveyed 6 Nov 2026, shifted 6 Nov 2026.
Logged in our consultants and advisors field notes: The Support Queen, the one-person consultancy of Nia Lock, a business consultant and developer working remotely from Madrid. Her territory is everything customers touch, including SEO, Google Ads, custom website design and development, and support ticket systems. The range runs further than most. Nia also covers AI support integrations, knowledge bases and self-serve, crisis and dispute management, and custom apps, platforms and automation. Clients choose how to work: take the advice and act on it themselves, or have the work done for them. What makes it a rare find is the developer background, so recommendations get built. The focus is on structural fixes rather than tone-only advice. Nia works with online and physical businesses worldwide.
Nia Lock, a business consultant and developer, runs The Support Queen, a consultancy spanning SEO, Google Ads, bespoke website design and development, customer support systems, AI integrations, knowledge bases and crisis management.
Some clients simply take the guidance and put it into practice themselves, while others hand the work over to be done for them. From Madrid, Nia serves online and physical businesses around the world, all remotely.
Following The Support Queen means an email when they reach a milestone, post an update or launch a new product.
Survey readings for thesupportqueen.com: Ahrefs Domain Rating and Majestic link counts, with the drift since the previous survey. Domain Authority, Page Authority and Spam Score by Moz.
Ahrefs Domain Rating surveyed 6 Nov 2026, shifted 6 Nov 2026. Majestic surveyed 26 Oct 2026, shifted 26 Oct 2026. Link counts gathered by Majestic. Trust Flow, Citation Flow and Topical Trust Flow are trademarks of Majestic-12 Ltd. Moz checked 3 Nov 2026, shifted 3 Nov 2026.
Checked 6 Nov 2026, 04:37 UTC from the public RDAP record.
The Support Queen went live on Discovera Launch on 2 November 2026. Here is what our readings show since then.
Counted by Discovera Launch's own analytics: clicks from this listing through to the website. Some browsers and ad blockers hide clicks, so the true figure can be higher.
Day 3 since launch. Next receipt: day 30, 2 Dec 2026. These are measurements, not proof of cause: many things move these numbers. Figures we have not measured are left out.
A free checklist for launch day and the week around it, with a list of launch directories.
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Everything that touches the customer: SEO, Google Ads, website design and development, bespoke apps, support systems, AI integrations, knowledge bases and crisis management.
Both. Nia is able to create the dashboards, workflows, help centres and integrations that she suggests.
Yes. AI live chat and AI ticketing deal with routine queries, and pass tricky or sensitive matters on to a person.
It is a discussion about the points where support is struggling and what a good outcome looks like, so you leave with practical ideas. The implementation work can be scoped together afterwards.
Online and physical alike. That ranges from a small company overwhelmed by support, to a salon or gym wanting its own custom billing or customer-retention app, through to large, established names. My past work spans PBN.LTD (a major hosting company) and SEO for Vivastreet. I am based in Madrid and serve clients around the world, remotely.
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